Contact Us
Contact Us
We’re Here to Help
Whether you have a question about a product, need support with an existing order, or would simply like to know more about QUELLQUEST, our Customer Care team is here to assist you.
Customer Care
We aim to respond to customer enquiries as quickly and efficiently as reasonably possible.
Please note that response times may be longer during weekends, public holidays, promotional periods, product launches, or times of unusually high enquiry volume.
Order Enquiries
If you are contacting us about an existing order, please include the following details in your message:
- Your full name
- Your order number
- The email address used when placing your order
- A short description of your question or issue
Providing these details will help our Customer Care team identify your order and assist you more efficiently.
Returns & Refunds
If you would like to request a return or have a question about a refund, please review our Return & Refund Policy before contacting Customer Care.
Due to hygiene, health, and safety considerations, certain beauty and personal-care products may not be eligible for return after they have been opened, used, tested, or had their original seal removed, except where otherwise required by applicable law.
Please contact our Customer Care team before sending any item back to us.
Products returned without prior authorization or return instructions may not be accepted.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, appears defective, or contains an item different from the product you ordered, please contact us at:
Please include your order number together with clear photographs of the product, packaging, and any visible damage or issue where applicable.
Our team will review the information provided and advise you on the appropriate next steps.
Business & Partnership Enquiries
For enquiries relating to business opportunities, partnerships, creators, influencers, affiliates, media, or other potential collaborations, please contact:
Company Information
Brand
QUELLQUEST
Company Name
Mingnan Zhichuang (Daye) E-Commerce Co., Ltd.
Company Address
Room 2902, Unit 1, Building 28, Country Garden City Garden,
No. 2 Xiongjiazhou Road, Jinhu Subdistrict, Daye City,
Huangshi, Hubei Province, China
Contact Information
+86 17688110039
Website
quellquest.com
Thank you for choosing QUELLQUEST.
Beauty, thoughtfully defined.