Privacy Policy
Privacy Policy
Last Updated: August 8, 2026
QUELLQUEST respects your privacy and recognizes the importance of protecting your personal information.
This Privacy Policy explains how Mingnan Zhichuang (Daye) E-Commerce Co., Ltd., operating under the QUELLQUEST brand (“QUELLQUEST,” “we,” “us,” or “our”), collects, uses, discloses, retains, and otherwise processes personal information when you visit quellquest.com, purchase products from us, communicate with us, or otherwise interact with our services.
Please read this Privacy Policy carefully.
1. Personal Information We Collect
The personal information we collect depends on how you interact with QUELLQUEST and the services you use.
We may collect the following categories of personal information.
Contact Information
This may include:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order & Transaction Information
This may include:
- Products purchased
- Order number
- Order history
- Transaction details
- Shipping and delivery information
- Return and refund information
- Customer-service records
Payment Information
Payments made through our store are processed through Shopify and/or authorized third-party payment providers.
Depending on the payment method you choose, payment details may be collected and processed directly by the applicable payment provider.
QUELLQUEST may receive limited payment and transaction information where reasonably necessary to process, confirm, manage, or support your order.
Account Information
If customer account functionality is available on our website, we may collect and process information associated with your account.
This may include account credentials, preferences, saved information, order activity, and other information connected with your use of the account.
Device & Usage Information
When you visit or interact with quellquest.com, certain technical and usage information may be collected automatically.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Pages viewed
- Website activity and interactions
- Approximate location derived from technical information
- Cookie identifiers
- Similar device, browser, or online identifiers
Communications
When you contact QUELLQUEST, we may collect and retain the content of your communication together with information reasonably necessary to understand, manage, and respond to your enquiry.
2. How We Collect Personal Information
We may collect personal information from a variety of sources, including:
- Directly from you
- Automatically through your interaction with our website
- From Shopify
- From payment providers
- From shipping and fulfillment providers
- From analytics and advertising providers
- From fraud-prevention and security providers
- From other service providers where permitted by applicable law
3. How We Use Personal Information
We may use personal information for legitimate business and operational purposes, including to:
- Process and fulfill orders
- Process and manage payments
- Arrange shipping and delivery
- Send order confirmations and tracking information
- Manage returns and refunds
- Respond to customer enquiries and requests
- Maintain and manage customer accounts
- Operate and maintain quellquest.com
- Improve our products, services, and customer experience
- Understand how visitors and customers use our website
- Personalize experiences where permitted
- Measure website, advertising, and marketing performance
- Detect, investigate, and prevent fraudulent or suspicious activity
- Protect our website, customers, systems, and business
- Send marketing communications where permitted
- Administer promotions and customer relationships
- Comply with applicable legal, tax, accounting, contractual, and regulatory obligations
- Establish, exercise, or defend legal claims
4. Shopify
Our online store is powered by Shopify.
Shopify provides the commerce infrastructure that enables us to offer products and services through quellquest.com.
When you visit our store, create an account, place an order, complete a purchase, or otherwise interact with our online services, Shopify may collect and process personal information as part of providing its commerce platform and related services.
Depending on the Shopify features and services enabled on our store, Shopify may process information for purposes including:
- Checkout
- Payments
- Security
- Fraud prevention
- Analytics
- Personalization
- Advertising
- Store and commerce functionality
Shopify may process personal information in countries other than the country in which you live.
Shopify's handling of personal information is also governed by its own applicable privacy notices and policies.
5. Cookies & Similar Technologies
QUELLQUEST, Shopify, and our service providers may use cookies, pixels, tags, local storage, and other similar technologies in connection with our website and services.
These technologies may be used to:
- Provide essential website functionality
- Maintain shopping-cart functionality
- Remember preferences
- Authenticate users
- Support website and account security
- Detect and prevent fraud
- Understand website usage
- Measure website performance
- Provide analytics
- Personalize content and experiences
- Measure advertising effectiveness
- Support advertising and marketing activities where permitted
Depending on your location and applicable law, you may be provided with privacy or cookie controls that allow you to manage certain non-essential cookies and similar technologies.
6. How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate QUELLQUEST, provide our services, complete transactions, and maintain our business.
Recipients may include:
- Shopify
- Payment processors
- Shipping carriers
- Logistics and fulfillment providers
- Customer-service providers
- Analytics providers
- Marketing and advertising providers
- Fraud-prevention providers
- Security providers
- IT, hosting, and cloud-service providers
- Professional advisers
- Government agencies, regulators, courts, or other authorities where required or permitted by law
We may also disclose personal information where reasonably necessary to comply with applicable law, respond to lawful requests, investigate suspected fraud or security incidents, enforce our agreements, or protect the rights, property, and safety of QUELLQUEST, our customers, or others.
7. Advertising & Personalization
Where permitted by applicable law, we may use certain information to better understand customer interests, personalize experiences, measure marketing performance, and deliver more relevant marketing or advertising.
Depending on your state of residence and applicable U.S. privacy law, certain advertising or data-sharing activities may be defined as a “sale,” “sharing,” or “targeted advertising.”
Where required by applicable law, we will provide appropriate methods for customers to exercise relevant opt-out rights.
Please review our Your Privacy Choices page, where available, for additional information regarding applicable privacy choices.
8. Business Transactions
If QUELLQUEST or Mingnan Zhichuang (Daye) E-Commerce Co., Ltd. becomes involved in a merger, acquisition, financing transaction, corporate restructuring, reorganization, sale of assets, insolvency proceeding, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
9. International Data Transfers
QUELLQUEST operates internationally and may work with service providers located in different countries.
As a result, personal information may be transferred to, stored in, accessed from, or processed in countries outside the country or jurisdiction in which you live, including countries outside the United States where applicable.
Privacy and data-protection laws in those countries may differ from the laws that apply in your jurisdiction.
Where required by applicable law, we take appropriate measures in connection with international transfers of personal information.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to satisfy applicable legal, operational, accounting, security, and business requirements.
The length of time we retain personal information may depend on factors including:
- The nature and sensitivity of the information
- Order fulfillment requirements
- Customer-service requirements
- Tax and accounting obligations
- Fraud-prevention requirements
- Dispute-resolution needs
- Security requirements
- Applicable legal and regulatory obligations
We may retain different categories of information for different periods depending on the circumstances.
11. Your Privacy Rights
Depending on the U.S. state in which you reside and the laws applicable to you, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain a portable copy of certain personal information
- Opt out of certain targeted advertising
- Opt out of certain sale or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information where applicable
- Appeal certain decisions relating to privacy requests where applicable
Available rights vary depending on your jurisdiction and may be subject to legal limitations, exceptions, verification requirements, or other conditions.
12. How to Exercise Your Privacy Rights
To submit an applicable privacy request, please contact:
Please provide enough information for us to understand and process your request.
We may need to verify your identity before completing certain privacy requests in order to protect your information from unauthorized access, disclosure, modification, or deletion.
Where permitted by applicable law, an authorized agent may submit certain requests on your behalf, subject to appropriate identity and authorization verification.
13. Marketing Communications
Where you have subscribed to or otherwise receive promotional email communications from QUELLQUEST, you may unsubscribe by using the unsubscribe link provided in the applicable promotional email.
Even after opting out of marketing communications, we may continue to send non-promotional or transactional communications relating to:
- Orders
- Payments
- Shipping and delivery
- Returns and refunds
- Customer service
- Account or transaction security
- Other transactional, administrative, or service-related matters
14. Children's Privacy
Our services are intended for a general adult audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 in a manner prohibited by applicable law.
If you believe that a child has improperly provided personal information to us, please contact:
We will review the matter and take appropriate action where required.
15. Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
However, no method of electronic transmission, internet communication, website operation, data-storage system, or security measure can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
16. Third-Party Websites
Our website may contain links to websites, platforms, applications, or services operated by independent third parties.
QUELLQUEST does not control and is not responsible for the privacy, security, content, or data-handling practices of independent third-party websites or services.
We encourage you to review the privacy policies and other applicable terms of any third-party website or service before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our products, services, technologies, business practices, legal obligations, or other operational requirements.
When we make changes to this Privacy Policy, we may revise the “Last Updated” date shown at the top of this page.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
18. Contact Us
If you have questions about this Privacy Policy, your personal information, your privacy rights, or the way QUELLQUEST handles personal information, please contact us:
QUELLQUEST Customer Care
Website
quellquest.com
Company Information
Brand
QUELLQUEST
Company Name
Mingnan Zhichuang (Daye) E-Commerce Co., Ltd.
Company Address
Room 2902, Unit 1, Building 28, Country Garden City Garden,
No. 2 Xiongjiazhou Road, Jinhu Subdistrict, Daye City,
Huangshi, Hubei Province, China
Contact Information
+86 17688110039
Website
quellquest.com