Return & Refund Policy
Return & Refund Policy
Last Updated: August 8, 2026
At QUELLQUEST, we want every purchase to feel thoughtful, seamless, and confident.
If something is not right with your order, our Customer Care team is available to assist you.
Please review this Return & Refund Policy carefully before requesting a return or refund.
1. Return Window
Subject to the eligibility requirements set out below and any rights available under applicable law, eligible products may be returned within 30 days after delivery.
To qualify for a return, a product must generally be:
- Unused
- Unopened
- Unworn, where applicable
- In its original condition
- In its original packaging
- Complete with any accessories, manuals, components, gifts, samples, or promotional items originally included
- Accompanied by valid proof of purchase
Products that do not meet the applicable return requirements may not be eligible for a refund, except where otherwise required by applicable law.
2. Beauty, Cosmetic & Hygiene-Sensitive Products
For health, hygiene, and safety reasons, certain beauty and personal-care products may not be eligible for return once they have been opened, used, tested, worn, or had their protective or hygiene seal removed.
This may include certain:
- Cosmetics
- Skincare products
- Personal-care products
- Beauty tools
- Applicators
- Hygiene-sensitive products
- Products intended to come into direct contact with the skin, eyes, lips, hair, or body
These restrictions do not apply where a product is defective, damaged, incorrect, or where applicable law requires otherwise.
3. Non-Returnable Items
Subject to applicable law, the following products are generally not eligible for return:
- Opened or used beauty products
- Opened cosmetic or skincare products
- Products with broken, removed, or altered hygiene seals
- Products showing signs of use
- Personalized or customized products
- Gift cards
- Products clearly identified as Final Sale
- Products damaged as a result of misuse, neglect, improper handling, improper storage, accidental damage, or failure to follow product instructions
- Products returned outside the applicable return period
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived, restricted, or excluded.
4. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If you receive a product that is damaged, defective, or different from the item you ordered, please contact:
Please provide:
- Your order number
- A clear description of the issue
- Clear photographs showing the product and the issue
- Photographs of the packaging where relevant
- Any additional information reasonably requested to help us evaluate the issue
After reviewing the information provided, our Customer Care team will advise you of the appropriate next steps.
5. How to Request a Return
Before returning any product, please contact our Customer Care team at:
Please include:
- Your order number
- The product you would like to return
- The reason for your return request
- Any relevant photographs or supporting information, where appropriate
If your return request is accepted, we will provide you with the applicable return instructions and return destination.
Please do not send products to our company address or any other address unless you have first received return instructions from QUELLQUEST.
Products returned without prior authorization or without following the provided return instructions may not be accepted or processed.
6. Return Shipping
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable, except where otherwise required by applicable law.
Where the customer is responsible for arranging return shipping, we recommend using a trackable shipping method and retaining your proof of shipment until your return has been fully processed.
QUELLQUEST cannot guarantee responsibility for a return package that is lost, misdirected, damaged, or otherwise fails to reach the designated return destination.
7. Return Inspection
Returned products may be inspected before a refund is approved.
As part of our review, we may verify:
- The condition of the product
- The condition of the original packaging
- Hygiene, protective, or security seals
- Included accessories, components, manuals, and promotional items
- Signs of use, wear, damage, or alteration
- Order and purchase information
- Compliance with the applicable return requirements
Once the applicable review has been completed, we will notify you regarding the outcome of your return request.
8. Refunds
If your return is approved, the applicable refund will generally be issued to the original payment method used to make the purchase.
After QUELLQUEST issues a refund, your bank, card issuer, financial institution, or payment provider may require additional processing time before the refund appears in your account.
Processing times vary between payment providers and financial institutions.
QUELLQUEST does not control these external processing times.
9. Partial Refunds
Where permitted by applicable law, a partial refund may be issued, or a return may be rejected, if the returned product:
- Is incomplete
- Has been damaged after delivery
- Is missing original accessories, components, manuals, packaging, gifts, or promotional items
- Shows signs of use inconsistent with the applicable return conditions
- Is materially different from its condition at the time of delivery
Any assessment will be made based on the condition of the returned product and the circumstances of the request.
10. Exchanges
Direct exchanges may not always be available.
Where we are unable to process an exchange directly, you may be asked to return the eligible product in accordance with this policy and place a new order for your preferred item.
Product availability for a replacement order cannot be guaranteed.
11. Order Cancellations
If you would like to request cancellation of an order, please contact:
as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests.
However, once an order has entered fulfillment, been packed, or been transferred to a shipping carrier, cancellation may no longer be possible.
We therefore cannot guarantee that every cancellation request can be completed.
12. Delayed Shipment
If we are unable to ship an order within a timeframe expressly promised to you or within a period required by applicable law, we will provide any notice, cancellation opportunity, refund, or other remedy required under applicable law.
Shipping and delivery estimates provided by carriers or third parties may be subject to delays caused by circumstances outside our reasonable control.
13. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
Where the laws applicable to you provide rights or remedies that are more favorable than the provisions of this policy, those statutory rights and remedies will apply.
14. Contact Us
If you have questions regarding a return, refund, damaged product, incorrect item, or any other matter covered by this policy, please contact:
QUELLQUEST Customer Care
Website
quellquest.com
Company Information
Brand
QUELLQUEST
Company Name
Mingnan Zhichuang (Daye) E-Commerce Co., Ltd.
Company Address
Room 2902, Unit 1, Building 28, Country Garden City Garden,
No. 2 Xiongjiazhou Road, Jinhu Subdistrict, Daye City,
Huangshi, Hubei Province, China
Contact Information
+86 17688110039
Website
quellquest.com