FAQs
Frequently Asked Questions
Everything you need to know about shopping with QUELLQUEST.
Orders
How can I confirm that my order was placed successfully?
Once your order has been successfully submitted, an order confirmation should be sent to the email address you provided during checkout.
If you do not see the confirmation email in your inbox, please check your spam, junk, or promotions folder.
If you are still unable to locate it, please contact us at:
Can I change or cancel my order after placing it?
We begin processing orders as soon as reasonably possible so that they can move through fulfillment without unnecessary delay.
If you need to request a change or cancellation, please contact:
as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment, been packed, or transferred to the shipping carrier, we may no longer be able to modify or cancel it.
I entered an incorrect shipping address. What should I do?
Please contact us at support@quellquest.com as soon as you notice the error.
If your order has not progressed too far through the fulfillment process, we may be able to update the shipping information.
Once an order has been fulfilled or handed over to the shipping carrier, however, we cannot guarantee that the delivery address can be changed.
Customers are responsible for ensuring that all shipping details provided during checkout are complete and accurate.
Shipping & Delivery
When should I expect my order to arrive?
Delivery times vary depending on the destination, shipping method, carrier operations, customs procedures, local delivery conditions, weather, transportation disruptions, and other circumstances beyond our reasonable control.
Once your order has shipped, tracking information will be provided where available so that you can follow the progress of your delivery.
Any delivery timeframe supplied by a carrier should be treated as an estimate rather than a guaranteed delivery date.
How can I track my order?
After your order has been dispatched, you may receive a shipping confirmation email containing tracking information.
Tracking details are provided by the relevant shipping carrier and may take some time to become active after your shipment is processed.
Why is my tracking information not updating?
Carrier tracking systems may not display every movement of a package in real time.
Your shipment may still be moving through the carrier's network even when no new tracking event appears.
If your tracking information has not changed for an unusually long period, or if you believe there may be an issue with your shipment, please contact:
My package is marked as delivered, but I cannot find it. What should I do?
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
- Around the delivery location, including entrances, porches, side doors, or other secure areas
- With members of your household
- With nearby neighbors, where appropriate
- With building reception, management, concierge services, or your mailroom
- Any delivery photograph, notification, or location information provided by the carrier
If you are still unable to locate the package after completing these checks, please contact support@quellquest.com for further assistance.
Returns & Refunds
Can I return my order?
Products that meet the applicable eligibility requirements may be returned in accordance with our Return & Refund Policy.
Because beauty, cosmetic, skincare, personal-care, and certain beauty-tool products may involve hygiene, health, or safety considerations, products that have been opened, used, tested, or had their original protective seal removed may not be eligible for return.
Exceptions may apply where a product is defective or where applicable law provides otherwise.
Please review our Return & Refund Policy before initiating a return.
What should I do if my product arrives damaged or defective?
Please contact:
and provide the following information where applicable:
- Your order number
- A clear description of the issue
- Clear photographs showing the product and the problem
- Photographs of the packaging if damage may have occurred during transportation
Our Customer Care team will review the information provided and advise you of the appropriate next steps.
What if I received the wrong product?
If you receive an item that is different from the product you ordered, please contact support@quellquest.com.
Include your order number and clear photographs showing the product you received.
Our team will review your request and work with you toward an appropriate resolution.
How will I receive my refund?
Once a refund has been approved and processed, it will generally be issued to the original payment method used to complete the purchase.
After the refund has been submitted, your bank, card issuer, or payment provider may require additional processing time before the funds or transaction adjustment appears in your account.
Processing times vary between financial institutions and payment providers.
Products
Are product results guaranteed?
No.
Beauty, skincare, cosmetic, and personal-care products may perform differently from person to person.
Individual experiences and results can vary based on many factors, including:
- Skin type
- Skin sensitivity
- Lifestyle
- Environmental conditions
- Application method
- Frequency of use
- Individual characteristics
Customer reviews, photographs, testimonials, product descriptions, or other reported experiences should not be interpreted as a guarantee that every customer will achieve the same results.
I have sensitive skin. Can I use QUELLQUEST products?
Before using any beauty, cosmetic, skincare, or personal-care product, please carefully review the ingredients, directions, warnings, precautions, and other product information provided.
If you have known allergies, sensitivities, an existing skin condition, or concerns about whether a particular product is suitable for you, consider consulting an appropriate healthcare professional before use.
Where appropriate, a patch test may also be considered before introducing a new cosmetic or skincare product into your regular routine.
What should I do if I experience irritation or an unexpected reaction?
If you experience irritation, discomfort, redness, or another unexpected reaction while using a product, discontinue use.
If symptoms are significant, persistent, worsening, or otherwise concerning, seek appropriate professional medical advice.
Payments
Is checkout secure?
Our online store is powered by Shopify and uses supported payment and security technologies designed to provide a secure checkout experience.
Available payment methods may vary depending on your location, device, or other factors.
The payment options available to you will be displayed during checkout.
Still Need Help?
Our Customer Care team is happy to assist with questions relating to your order, products, shipping, returns, or your shopping experience with QUELLQUEST.
Company Information
Brand
QUELLQUEST
Company Name
Mingnan Zhichuang (Daye) E-Commerce Co., Ltd.
Company Address
Room 2902, Unit 1, Building 28, Country Garden City Garden,
No. 2 Xiongjiazhou Road, Jinhu Subdistrict, Daye City,
Huangshi, Hubei Province, China
Contact Information
+86 17688110039
Website
quellquest.com
QUELLQUEST
Beauty, thoughtfully defined.